Handling Information in a Care Setting Training
This online training course provides an introduction to the concept of handling information in care settings. At the end of the course you will understand the need for secure handling of information and you will know how to access support if you have any questions regarding access to information. The course covers the important role confidentiality plays in developing trusting relationships with the people in your care, and defines key terms such as ‘need to know’ and ‘consent’.
- Developed by Healthcare Professionals and Subject matter experts
- Video-based content provides a high quality online training experience
- References real life and encourages best practice
- Certificate available to print
*Annual price per unit
£25.00
View our pricing options
About the Handling Information in a Care Setting Online Training Course
Everyone who works in health or social care must know how to keep people safe and meet their needs, and this course emphasises the importance of building positive relationships with care users. Confidentiality and the correct handling of personal information are vital for trusting relationships and a breach in this may lead to a service user becoming unwilling to cooperate with their care providers.
Through undertaking this training, you will be given an introduction to the concept of handling information in care settings. The course covers the important role that confidentiality plays in developing trusting relationships with the people in your care and it will define key terms such as ‘need to know’ and ‘consent’.
The course also touches on the legislation that is in place relating to the handling and storing of information, and the obligations each person has under these laws.
Aims of the course
Upon completing the course, you will understand the legal aspects of dealing with information about the people in your care, know why this is important and be able to put the necessary steps in place to ensure that information is handled and managed carefully and correctly. You will also understand how to access support if they have any questions regarding access to information.
Who is this online training course for?
The Handling Information in a Care Setting Training course is suitable for anyone dealing with information about people in their care. This includes employers and care workers that handle, record and store information about care / service users.
Course content
1Legislation
This chapter focuses on the importance of confidentiality in developing trusting relationships and the negative consequences of breaches.
You will hear about the Information Governance framework, and other relevant legislation to be aware of when handling information in a care setting. The course will remind you of your duties and ethical standards that must be adhered to.
The 8 principles of the Data Protection Act (1998) are examined, and their relevance to social care environments are highlighted.
The Freedom of Information Act (2005), the Health and Social Care Act (2008), and Care Standards Act (2000) are explored, as well as the Codes of Practices and standards that regulate the handling of information in social care settings.
2Putting it into Practice
This section of the training course explores ‘Dos’ and ‘Don’ts’ relating to the day to day handling of information in a social care setting. A detailed look at the correct way of writing incident reports is explored, with the 4 main questions you may must ask yourself when undertaking this duty.
A Case Study based on real events is included, prompting you to consider how you would respond to specific incidents and how you should correctly handle, record, store or share information.
This training course is assessed with multiple choice questions at the end of each chapter and a printable certificate is available upon completion.
In addition to this training course, you may find it useful to take a look at our Social Care Online Training Catalogue where we provide a number of other important sector-specific training courses including Dementia Awareness Training and Dignity and Privacy Training.
Ready-to-go online training
This module is ready-to-go and you could be up and running in a matter of minutes. If you’re still unsure, learn more about the benefits of RealSense’s ready-to-go online training or simply ask us for a demo. We can help you get started and remember our support team are always on hand if you need them.
What do you get?
Our course(s), designed by topic specialists, are simple and easy to use and can be completed in your own time, at your own pace. You will get unlimited 24/7 access to the learning platform, your resources, digital training record and access to your certificate is available upon completion.
When purchasing for larger groups of people, remember that our onboarding process can help setup the platform to meet the specific needs of your organisation.
If you cannot find the answer to your query in our Frequently Asked Questions, or if you would like a quote, a chat through your training requirements or just need some technical help then our support team are here to help. Contact us today.
How is it delivered?
Modules are delivered via our online learning platform, Activbase or available in alternative formats for use on a customer’s own Learning Management System (LMS). Once payment has been received, you will be sent an email from RealSense confirming your purchase followed by a separate email from our Activbase Learning Platform with details on how to access your course(s). Access is available 24/7 for the duration of your license. Customers requiring a different course format e.g. SCORM for use on their own LMS, please contact us with your requirements.
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Handling Information in a Care Setting Training
Upon successful course completion, a certificate of achievement is available and or automatically added to a learner’s digital record.
Digital certificate – print, download, store
The certificate itself includes the learner’s name, course title, completion score / result, completion date and any marks of approval, accreditation authorities, and or distribution partners. It can be downloaded, stored or printed.
Learning records
When using our platform Activbase, learning records are available 24/7 for review, tracking progress and access to certificates. Records contain details of sessions including progress, attempts and results. This and additional data such as associated CPD, standards and qualifications are logged and available for information insights and management reporting – a powerful resource for tracking compliance as well as monitoring learning pathways.
Please note: when accessing the course via standalone media or 3rd party systems, you will need to check those systems log learning activity appropriate to your training needs.
What they say…
Take a look at what organisations say about some of our online learning solutions
“Excellent Course well presented, plenty of content and easy to follow.”
Scottish Water
The RealSense team have the ability to really understand client needs and deliver exceptional results through their knowledge and passion for their craft. I cannot recommend them highly enough.”
M Group Services
“Realsense are extremely knowledgeable, authentic, flexible but most of all they listen to the specific requirements of their clients. Realsense pride themselves on knowing their clients and provide full customisation of courses. The menopause awareness programme designed for organisations to support their employees is a game-changer.”
Menopause 360
“The piece of work designed and developed by RealSense, tested and rolled out for HSBC was simply the best safety e-learning that the Bank had ever commissioned. We could not have done it without your expertise, drive and enthusiasm.”
HSBC UK
“RealSense proved to be helpful, responsive and supportive throughout… a very satisfactory innovative product design to meet customer need.”
Institute of Gas Engineers and Managers
“This e-learning training package is now even more flexible and easy-to-use, making it an excellent resource to assist employers in complying with fire safety legislation.”
Nottinghamshire Fire and Rescue Service
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Product Specification
This module is designed to operate on industry standard multimedia PC compatible computers / laptops and or mobile devices with a suitable processor e.g. 2.0GHz Intel or AMD Processor, 4GB RAM or higher. A good reliable internet connection is required of at least 3Mb+/sec.
HTML5
Windows: Internet Explorer 11, Microsoft Edge (latest version), Google Chrome (latest version), Firefox (latest version)
Mac: Safari (latest version), Google Chrome (latest version), Firefox (latest version)
Mobile: Safari in Apple iOS 10 or later, Google Chrome in Apple iOS 10 or later, Google Chrome in Android OS 4.4 or later
Articulate Mobile Player
Articulate Mobile Player in Apple iOS 10 or later on iPad
Articulate Mobile Player in Android OS 4.4 or later (optimized for tablets)
CD-ROM
Internet Explorer 11 must be installed.
VIDEO-BASED COURSES
OS: Windows 7+ | Browser: Up to date | Video: Up to date video drivers | Memory: 1Gb+ RAM | Download Speed: Broadband (3Mb+/sec)
Courses accompanied by the VideoTile logo with the IIRSM and or CPD logos are approved courses owned by VideoTile Learning Ltd and distributed under licence.
HTML5
JavaScript must be enabled for published courses to work.
Font downloads must be enabled to see the correct fonts and characters.
When using Internet Explorer, turn off Compatibility View for sites where your courses are hosted.
Screen Readers
Windows: NVDA, JAWS 16 or later
Mac: VoiceOver
iPhone: VoiceOver
iPad: VoiceOver
Android: TalkBack
Accessibility Guidelines
Storyline 360 output supports Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and Revised Section 508 standards. Click here for a Voluntary Product Accessibility Template® (VPAT®).
SCORM / AICC LMS
Our standard courses conform to SCORM / AICC (and TinCan) e-learning standards and have been successfully delivered on over 30 different learning management systems worldwide.
Activbase Online
Activbase is our own simple and easy to use learning platform for administrating, distributing and managing training. Our video based courses are streamed via our Activbase platform.
Other Devices
Most of our products are available on devices including Tablet, iPAD, smartphone or deliverable via media such as CD-ROM, USB memory stick and more. Let us know what you need.
Want to customise the ready-to-go training with your brand and learning materials?
Looking for a bespoke e-learning solution tailored to your learning and development needs?
Contact our team to day to find out more!
Frequently Asked Questions
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Pre-sale - Have a question about price, discounts, customising, demos, access?
Q: How do I access the online learning course?
A: The course is accessed via our own Activbase learning platform, or can be made available as a SCORM object for you to upload to your own Learning Management System.
Q: What if I would like to add or change some of the content to make it more specfic to my organisation?
A: We can swiftly tailor courses to suit your specific training needs. Please contact our team to discuss your requirements and request a quote.
Q: Is it possible to arrange a demo?
A: Yes, of course. If you would like to have a demo of a course or the Activbase Learning Platform then simply contact our team who will be able to arrange a demo for you.
Q: I represent an organisation with lots of employees we would like to train. Can your solution manage that? How much will it cost? Is there a discount when buying for a large workforce?
A: Our digital learning solutions are suitable for small, medium and large organisations. The solution is scalable so you can purchase for an individual or for a large organisation. We have an affordable pricing structure with discounts available for larger volumes. Simply let us know what courses you would like, how many employees you wish to train and we can tailor a package to suit your specific training needs. Simply ask us for a quote.
What is Activbase?
Activbase is a simple and easy to use Learning Management System (LMS) from RealSense that you can use to access your online learning courses. It provides hosting, administration, distribution and tracking of learning activities from a single cloud based platform. Find out more about the features and benefits of Activbase.
Using our courses - Technical query? Forgotten my password?
Q: I have a technical issue, what should I do?
A: That’s an easy one. Please contact us. You can get in touch via our online form, email our support team or call your account manager or our technical support team today.
Q: I have forgotten my password, what should I do?
A: If you have forgotten or lost your Activbase password, you can request a password reset through our learning platform, Activbase.
Records and certificates - Is the course accredited? What if i fail? Can I download my certificate?
Q: Is the course accredited?
Most of our courses are accredited by relevant authorities / approval bodies applicable to the course such as CPD, RoSPA or IIRSM. Please don’t hesitate to ask if you have any specific standard / approval requirements.
Q: Will I get a certificate?
All courses come with a certificate of achievement in recognition of completing the course successfully. A digital record is stored with each learner’s history and certificates are available for access and download.
Q: What if I fail my course?
If you do not achieve the pass rate for the course then you will be given the opportunity to review the training content and attempt the assessment again. With some of the video based courses, the course may be locked on a third failed attempt, subject to a review by your organisation administrator of a member of the RealSense support team.
I have another question, can you help?
If you cannot find the answer to your question here or in our detailed Frequently Asked Questions, then please don’t hesitate to contact our team. We are here to help answer your queries, help get you started and make sure you are maximising our digital learning solutions throughout.
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Want to customise the ready-to-go training with your brand and learning materials?
Looking for a bespoke e-learning solution tailored to your learning and development needs?
Contact our team to day to find out more!
