Emotional Intelligence Training

This Emotional Intelligence training course is aimed at supervisors and managers seeking to develop more effective relationships with members of their teams. The online learning course is a good starting point for people new to their leadership role as well as more established managers that want to enhance their skills. The course acts as a great introduction to the subject and covers the key concepts and theories relating to emotional intelligence.
  • Developed by subject matter experts
  • High Quality Video E-Learning Experience
  • Video-based content
  • References real life, relevant legislation
  • Certificate available to print
Duration: Approx. 50 minutes

£25.00

*Annual price per user

Discounts for larger volume and
multi-year subscription purchases

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About the course

This emotional intelligence training course introduces the concept of emotional intelligence and looks at how you can use it in effective and meaningful ways. Emotional Intelligence is a set of emotional and social skills that collectively establish how well you perceive and express yourself, maintain social relationships and cope with challenges. It’s not just a passing management fad, in fact it is based on a great body of data, based on studies of tens of thousands of working people taken from a wide range of industries. The research shows which qualities make a star performer and while Emotional Intelligence isn’t the sole predictor of performance potential, it has been proven to be a key indicator in this area.

Aims of the course

This online learning course examines the difference between emotional intelligence and IQ and dispels some of the myths surrounding emotional intelligence. It contains a section on the advantages and disadvantages of using emotional intelligence and considers the biological purpose for emotions and how best to manage them. Finally, it will highlight the role played by emotions in the workplace and provide practical advice including tips for using emotional intelligence to deal effectively with emotions in situations that can arise in the workplace.

Who is it for?

This course is aimed at supervisors and managers that want to develop more effective relationships with members of their teams. The course can be a great starting point for people new to their leadership role as well as more established managers that want to enhance their skills. This acts as a great introduction to the subject and covers the key concepts and theories relating to emotional intelligence.

Course content

1WHAT IS EMOTIONAL INTELLIGENCE?

Introducing the course contents, what emotional intelligence is, quotes about emotions, Daniel Goleman emotional intelligence ‘rules’, definitions, the difference between emotional intelligence and IQ, common misconceptions, basic assumptions around emotional intelligence, advantages of using emotional intelligence, Goleman’s framework – motivation, self-awareness, self-regulation, empathy, managing emotional responses, how your emotional intelligence is defined.

2UNDERSTANDING AND RECOGNISING EMOTIONS

The importance of understanding emotions – definitions and details, biological purposes of emotions, negative and positive impacts of emotions, examples of facial expressions to identify emotions.

3EMOTIONAL INTELLIGENCE AT WORK

The different emotions you might feel or be exposed to in the workplace, understanding the meaning and possible impact of emotions in the workplace, questions to ask yourself, managing emotions, being aware of triggers, individual differences, examples of things to consider, developing emotional awareness and the benefits, the one percent solution versus an ‘all or nothing’ mindset, ‘dos’ and ‘don’ts’ of emotional intelligence.

4TIPS FOR DEALING WITH EMOTIONS AT WORK

How to handle emotions and make improvements, hints and tips, understanding employee’s needs, common emotions at work and what you can do to help.
This section will cover various emotions and tips for how to manage them – including worry, unhappiness, dislike, fear, frustration and anger.
References for further reading are included at the end of this section.

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Further help…

Call our team today on +44(0)1332 208500

Emotional Intelligence Training Certificate

Our e-learning courses use formal and informal assessment methods to check learner understanding and measure the transfer and retention of knowledge and skills. Upon successful completion of a formal assessment (achieving the pass mark or above), a certificate is awarded to the learner in recognition of their achievement.

Digital certificate – print, download, store

A digital certificate can be downloaded and / or printed. Users may prefer the ‘paper-less’ option that automatically updates their digital learning record, stored in the cloud. Records contain details of sessions including progress, attempts and results – stored on our platform or the client’s Learning Management System (LMS).

Learning records are available 24/7 to review sessions, learner progress as well as provide access to certificates. This information is ideal for recording learning activity centrally including any associated CPD. Various reports demonstrate proof of planned and recorded learning activities. This assists with the management of compliance as well as pathways for achieving competence and behavioural change.

About the certificate

The e-learning certificate includes a unique Certificate ID specific to that learner, learner’s name, course title, the score percent mark achieved along with the date of completion and the marks of the approval, accreditation authorities and / or distribution partners.

Please note: when accessing the course via standalone media or 3rd party systems, you may need to follow separate ‘in-house’ steps for logging learning activity appropriate to that method of delivery.

 

Ready to get started?

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How is it delivered?

We have a broad range of delivery options

SCORM / AICC LMS

Our standard courses conform to SCORM / AICC (and TinCan) e-learning standards and have been successfully delivered on over 30 different learning management systems worldwide.

Activbase Online

Activbase is our own simple and easy to use learning platform for administrating, distributing and managing training. Our video based courses are streamed via our Activbase platform.

Other Devices

Most of our products are available on devices including Tablet, iPAD, smartphone or deliverable via media such as CD-ROM, USB memory stick and more. Let us know what you need.

Want to customise the ready-to-go training with your brand and learning materials?
Looking for a bespoke e-learning solution tailored to your learning and development needs?
Contact our team to day to find out more!

Technical Specification

Our courses are designed to operate on industry standard multimedia PC compatible computers / laptops and or mobile devices with a suitable processor e.g. 2.0GHz Intel or AMD Processor, 4GB RAM or higher. A good reliable internet connection is required of at least 3Mb+/sec.

HTML5

Windows: Internet Explorer 11, Microsoft Edge (latest version), Google Chrome (latest version), Firefox (latest version)
Mac: Safari (latest version), Google Chrome (latest version), Firefox (latest version)
Mobile: Safari in Apple iOS 10 or later, Google Chrome in Apple iOS 10 or later, Google Chrome in Android OS 4.4 or later

FLASH

IMPORTANT: Our courses are designed to run using HTML5 and do not require FLASH. Most browsers will stop supporting FLASH by the end of 2020. Please update before the deadline.

Articulate Mobile Player

Articulate Mobile Player in Apple iOS 10 or later on iPad
Articulate Mobile Player in Android OS 4.4 or later (optimized for tablets)

CD-ROM

Internet Explorer 11 must be installed.

VIDEO-BASED COURSES

OS: Windows 7+ | Browser: Up to date | Video: Up to date video drivers | Memory: 1Gb+ RAM | Download Speed: Broadband (3Mb+/sec)

HTML5

JavaScript must be enabled for published courses to work.
Font downloads must be enabled to see the correct fonts and characters.
When using Internet Explorer, turn off Compatibility View for sites where your courses are hosted.

FLASH

IMPORTANT: Our courses are designed to run using HTML5 and do not require FLASH. Most browsers will stop supporting FLASH by the end of 2020. Please update before the deadline.

Screen Readers

Windows: NVDA, JAWS 16 or later
Mac: VoiceOver
iPhone: VoiceOver
iPad: VoiceOver
Android: TalkBack

Accessibility Guidelines

Storyline 360 output supports Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and Revised Section 508 standards. Click here for a Voluntary Product Accessibility Template® (VPAT®).

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