Emotional Intelligence Training
This Emotional Intelligence training course is aimed at supervisors and managers seeking to develop more effective relationships with members of their teams. The online learning course is great for those new to a management role, but also has lots of benefits for more established supervisors and managers.
The course acts as a great introduction to the subject and covers the key concepts and theories relating to emotional intelligence.
- Developed by subject matter experts
- High Quality Video Teaching Experience
- Available on demand
- References real life, relevant legislation
- Certificate available to print
*Annual price per unit unless stated otherwise
£65.00
View our pricing options
About the Emotional Intelligence Online Course
This digital course introduces the concept of emotional intelligence and looks at how you can use it in effective and meaningful ways.
Emotional Intelligence is a set of emotional and social skills that collectively establish how well you perceive and express yourself, maintain social relationships and cope with challenges. It’s not just a passing management fad, in fact it is based on a great body of data, based on studies of tens of thousands of working people taken from a wide range of industries.
The research shows which qualities make a star performer and while Emotional Intelligence isn’t the sole predictor of performance potential, it has been proven to be a key indicator in this area.
Aims of the course
By covering the key concepts and theories, the course aims to teach you about the importance of emotional intelligence and the benefits of understanding it’s role in the workplace.
Who is this online training course for?
This course is aimed at supervisors and managers that want to develop more effective relationships with members of their teams. The course can be a great starting point for people new to their leadership role as well as more established managers who want to enhance their skills.
Course content
1What is Emotional Intelligence?
You’ll be introduced to the course with a summary of the course contents and definitions of emotional intelligence. Goleman’s framework (motivation, self-awareness, self-regulation, empathy, managing emotional responses) is explained and you’ll explore how emotional intelligence is defined.
2Understanding and Recognising Emotions
You’ll find out about the importance of understanding emotions and their biological purposes and the impacts they can have. You’ll explore examples of facial expressions to identify emotions.
3Emotional Intelligence at Work
The different emotions you might feel or be exposed to in the workplace are explained with information about their impacts and managing emotions. Different models and theories are explained with hints and tips for benefiting from emotional intelligence in the workplace.
4Tips for Dealing with Emotions at Work
This chapter explores how to handle emotions and make improvements and explains the common emotions you may encounter at work and what you can do to help. You’ll also explore common personal emotions (including worry, unhappiness, dislike, fear, frustration and anger) and be given hints and tips for managing them.
References for further reading are included at the end of this section.
You might also be interested in our Leadership Skills Training course, Effective Delegation Training course, and Principles of Performance Management Training. Alternatively, take a look at our full Business and Soft Skills suite of E-Learning Courses.
Ready-to-go online training
Our course modules are ready-to-go and you could be up and running in a matter of minutes. If you’re still unsure, learn more about the benefits of RealSense’s ready-to-go online training or simply ask us for a demo. We can help you get started and remember our support team are always on hand if you need them.
What do you get?
Our course(s), designed by topic specialists, are simple and easy to use and can be completed at a learner’s own pace and at a time that suits them. The course(s) are available via our learning platform, Activbase, which provides 24/7 access to learning resources and digital training records. Certificates are available upon completion of courses.
When purchasing for larger groups of people, our simple onboarding process can help setup the Activbase platform to meet the specific needs of your organisation.
For further information, take a look at our Frequently Asked Questions, or if you would like a quote, a chat through your training requirements or just need some technical help then our team are here to help. Contact us today.
How is it delivered?
Modules are delivered via our online learning platform, Activbase or available in alternative formats for use on a customer’s own Learning Management System (LMS). Once payment has been received, you will be sent an email from RealSense confirming your purchase followed by a separate email from our Activbase Learning Platform with details on how to access your course(s). Access is available 24/7 for the duration of your license. Customers requiring a different course format e.g. SCORM for use on their own LMS, please contact us with your requirements.
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Emotional Intelligence Training
Upon successful completion, a certificate of achievement is available and or automatically added to a learner’s digital record.
Digital certificate(s) – print, download, store
A certificate includes the learner’s name, course title, completion score / result, completion date and any marks of approval, accreditation authorities, and or distribution partners. It can be downloaded, stored or printed.
Learning records
When using our platform Activbase, learning records are available 24/7 for review, tracking progress and access to certificates. Records contain details of sessions including progress, attempts and results. This and additional data such as associated CPD, standards and qualifications are logged and available for information insights and management reporting – a powerful resource for tracking compliance as well as monitoring learning pathways.
Please note: when accessing the course via standalone media or 3rd party systems, you will need to check those systems log learning activity appropriate to your training needs.
What they say…
Take a look at what organisations say about some of our online learning solutions
“Excellent Course well presented, plenty of content and easy to follow.”
Scottish Water
The RealSense team have the ability to really understand client needs and deliver exceptional results through their knowledge and passion for their craft. I cannot recommend them highly enough.”
M Group Services
“Realsense are extremely knowledgeable, authentic, flexible but most of all they listen to the specific requirements of their clients. Realsense pride themselves on knowing their clients and provide full customisation of courses. The menopause awareness programme designed for organisations to support their employees is a game-changer.”
Menopause 360
“The piece of work designed and developed by RealSense, tested and rolled out for HSBC was simply the best safety e-learning that the Bank had ever commissioned. We could not have done it without your expertise, drive and enthusiasm.”
HSBC UK
“RealSense proved to be helpful, responsive and supportive throughout… a very satisfactory innovative product design to meet customer need.”
Institute of Gas Engineers and Managers
“This e-learning training package is now even more flexible and easy-to-use, making it an excellent resource to assist employers in complying with fire safety legislation.”
Nottinghamshire Fire and Rescue Service
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Product Specification
This module is designed to operate on industry standard multimedia PC compatible computers / laptops and or mobile devices with a suitable processor e.g. 2.0GHz Intel or AMD Processor, 4GB RAM or higher. A good reliable internet connection is required of at least 3Mb+/sec.
HTML5
Windows: Internet Explorer 11, Microsoft Edge (latest version), Google Chrome (latest version), Firefox (latest version)
Mac: Safari (latest version), Google Chrome (latest version), Firefox (latest version)
Mobile: Safari in Apple iOS 10 or later, Google Chrome in Apple iOS 10 or later, Google Chrome in Android OS 4.4 or later
Articulate Mobile Player
Articulate Mobile Player in Apple iOS 10 or later on iPad
Articulate Mobile Player in Android OS 4.4 or later (optimized for tablets)
Video-based Courses
OS: Windows 7+ | Browser: Up-to-date | Video: Up-to-date video drivers | Memory: 1Gb+ RAM | Download Speed: Broadband (3Mb+/sec)
Courses accompanied by the VideoTile logo with the IIRSM and or CPD logos are approved courses owned by VideoTile Learning Ltd and distributed under licence.
HTML5
JavaScript must be enabled for published courses to work.
Font downloads must be enabled to see the correct fonts and characters.
When using Internet Explorer, turn off Compatibility View for sites where your courses are hosted.
Screen Readers
Windows: NVDA, JAWS 16 or later
Mac: VoiceOver
iPhone: VoiceOver
iPad: VoiceOver
Android: TalkBack
Accessibility Guidelines
Storyline 360 output supports Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and Revised Section 508 standards. Click here for a Voluntary Product Accessibility Template® (VPAT®).
SCORM / AICC LMS
Our standard courses conform to SCORM / AICC (and TinCan) e-learning standards and have been successfully delivered on over 30 different learning management systems worldwide.
Activbase Online
Activbase is our own simple and easy to use learning platform for administrating, distributing and managing training. Our video based courses are streamed via our Activbase platform.
Other Devices
Most of our products are available on devices including Tablet, iPAD, smartphone or deliverable via media such as CD-ROM, USB memory stick and more. Let us know what you need.
Want to customise the ready-to-go training with your brand and learning materials?
Looking for a bespoke e-learning solution tailored to your learning and development needs?
Contact our team to day to find out more!
Frequently Asked Questions
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Pre-sale - Have a question about price, discounts, customising, demos, access?
Q: How do I access the online learning course?
A: The course is accessed via our own Activbase learning platform, or can be made available as a SCORM object for you to upload to your own Learning Management System.
Q: What if I would like to add or change some of the content to make it more specfic to my organisation?
A: We can swiftly tailor courses to suit your specific training needs. Please contact our team to discuss your requirements and request a quote.
Q: Is it possible to arrange a demo?
A: Yes, of course. If you would like to have a demo of a course or the Activbase Learning Platform then simply contact our team who will be able to arrange a demo for you.
Q: I represent an organisation with lots of employees we would like to train. Can your solution manage that? How much will it cost? Is there a discount when buying for a large workforce?
A: Our digital learning solutions are suitable for small, medium and large organisations. The solution is scalable so you can purchase for an individual or for a large organisation. We have an affordable pricing structure with discounts available for larger volumes. Simply let us know what courses you would like, how many employees you wish to train and we can tailor a package to suit your specific training needs. Simply ask us for a quote.
What is Activbase?
Activbase is a simple and easy to use Learning Management System (LMS) from RealSense that you can use to access your online learning courses. It provides hosting, administration, distribution and tracking of learning activities from a single cloud based platform. Find out more about the features and benefits of Activbase.
Using our courses - Technical query? Forgotten my password?
Q: I have a technical issue, what should I do?
A: That’s an easy one. Please contact us. You can get in touch via our online form, email our support team or call your account manager or our technical support team today.
Q: I have forgotten my password, what should I do?
A: If you have forgotten or lost your Activbase password, you can request a password reset through our learning platform, Activbase.
Records and certificates - Is the course accredited? What if i fail? Can I download my certificate?
Q: Is the course accredited?
Most of our courses are accredited by relevant authorities / approval bodies applicable to the course such as CPD, RoSPA or IIRSM. Please don’t hesitate to ask if you have any specific standard / approval requirements.
Q: Will I get a certificate?
All courses come with a certificate of achievement in recognition of completing the course successfully. A digital record is stored with each learner’s history and certificates are available for access and download.
Q: What if I fail my course?
If you do not achieve the pass rate for the course then you will be given the opportunity to review the training content and attempt the assessment again. With some of the video based courses, the course may be locked on a third failed attempt, subject to a review by your organisation administrator of a member of the RealSense support team.
I have another question, can you help?
If you cannot find the answer to your question here or in our detailed Frequently Asked Questions, then please don’t hesitate to contact our team. We are here to help answer your queries, help get you started and make sure you are maximising our digital learning solutions throughout.
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Want to customise the ready-to-go training with your brand and learning materials?
Looking for a bespoke e-learning solution tailored to your learning and development needs?
Contact our team to day to find out more!
